Purchased items will be dispatched within 2 business days of the order, and shipped in 7 business days. If you still have not received your purchase after 4 weeks, please notify email@example.com . The buyer assumes any and all duties and customs costs for orders shipping outside of Israel and will be contacted in advance should additional charges need to be made. FIOCCONERO ltd. is not responsible for any lost, stolen or damaged shipments, as well as any delay related to the shipping company.
Our returns guarantee entitles you to return the product for any reason within 14 days of having received it. You have the right to open the package and check the contents but the product must be returned unused. All original packaging, price labels etc. shall be returned with the product without having been tampered with. If you return an order, always keep your tracking number and receipts so you have proof of shipment. Return shipments exceeding 21 days of shipment will not be accepted. When returning goods do not fold or package in any way that could damage packaging or product itself. When returning goods by mail, please ensure that you specify the reason of return (for customer service optimisation) and order No by e-mail to firstname.lastname@example.org . Please include your receipt in the return package and make sure that on the airway bill and the package there is clearly written: Returned goods, no commercial value.
The address for returns is stated below:
Att. FIOCCONERO LTD.
Shlomo Hamelech 4, Tel Aviv
Shipping costs will not be refunded.
FIOCCONERO respects our customers’ account information as private and confidential information and will never share this with any outside affiliations or individuals. Your information (we don’t store your full credit card number) is secured and encrypted via standard protocols like SSL Certificate.